🆘 Help & Support | AllTap™ – The British Super App
Need help with an order, delivery, rider signup, or merchant onboarding?
You're in the right place. AllTap™ provides 24/7 support across customer, rider, and merchant channels.
🔵 Choose Your Support Category
Customer Support
For help with orders, payments, refunds, food delivery, groceries, flowers, parcels, or app issues.
Rider Support (AllTapMate)
For document uploads, right-to-work verification, payouts, delivery issues, or zone setup.
Merchant Support (AllTapBiz)
For onboarding, menus, product setup, order management, payouts & delivery settings.
Partner Programme Support
For referral programme, earnings, link issues, and wallet questions.
❓ Frequently Asked Questions
Customer FAQs
My order is delayed — what do I do?
Track your order in the app. If a rider is stuck or delayed, message support directly through the app.
How do I request a refund?
Open "Order History" → select your order → choose "Report an Issue".
Can I change my delivery address after ordering?
Yes, if the rider has not yet collected the order.
How do I contact the rider?
In the order tracking screen, you can chat or call the rider.
Rider FAQs
Why was my document rejected?
Make sure your passport or driving licence photo is clear and readable.
How do payouts work?
All payouts are processed through Stripe Express weekly.
How do I change my delivery zone?
Open AllTapMate → Settings → Delivery Zones.
What if I can't complete a delivery?
Contact rider support immediately from the in-app chat.
Merchant FAQs
How do I update my menu/products?
Go to the Products/Menu section inside AllTapBiz.
How do I set my opening hours?
Edit your shop schedule under Business Settings.
Who delivers my orders?
All deliveries are completed by TapMate riders.
Can I manage orders from a laptop?
Yes — AllTapBiz works on any device (mobile, tablet, PC).
📍 Track Your Order
You can track any order by entering your order ID:
👉 Track Your Orderhttps://www.alltap.co.uk/track-order
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